SERVICES
We built USTSG on one principle: technology should work for you, not against you.
Every offering is rooted in proactive monitoring, rapid response, and a focus on minimizing downtime. From helpdesk to disaster recovery, we prevent problems before they start — and solve them quickly when they do.
Helpdesk Services
Our helpdesk is a productivity safeguard. We offer remote support packages up to 24/7 coverage and prioritize requests by business impact. Critical outages get immediate attention; lower-priority issues are resolved efficiently with full transparency. Whether it’s a login issue, email glitch, system crash, or outage, USTSG resolves the issue or guides you through the solution.
Features include:
Unlimited remote support for covered devices — Available during business hours from USTSG’s US-based support team.
Troubleshooting across hardware, software, email, VPN, and cloud tools & resolution of recurring complex technical issues.
Ticketing system — Every request is documented, prioritized, and resolved with full transparency.
Documentation & Resolution History — We keep detailed records to streamline future support and ensure consistent outcomes.
Managed Backup Solutions
Backups aren’t a checkbox. We continuously monitor them — ensuring your backups remain current, healthy, and fully restorable. Architecture is built to resist ransomware with immutable storage, versioning/rollback, and end-to-end encryption. Whether recovery is handled by our team or by yours, you can trust that your data is protected and ready when you need it.
Features include:
Immutable storage options — Backup data can’t be altered or deleted, even by administrators.
Versioning and rollback capabilities — Quickly restore previous versions of files or entire systems.
End-to-end encryption — Data is protected in transit and at rest, ensuring confidentiality and integrity.
Managed Backup Service Tiers
Basic
(File & Folder Backup)
Local Backup — Files and folders backed up to on-site storage devices.
Cloud Backup — Files and folders securely backed up to USTSG’s cloud infrastructure.
This tier is for businesses that need to protect documents and user data—not full systems. It’s ideal for smaller teams or simpler environments. Full recovery may take 3 to 14 days, including hardware replacement, OS and software installation, settings reconfiguration, and licensing transfers.
A solid, low-cost option when extended downtime is acceptable.
Intermediate
(Image-Based Backup)
Local Image Backup — Full system images stored on local devices for fast recovery.
Cloud Image Backup — Full system images backed up to the cloud for remote and disaster recovery.
This tier is built for businesses that need fast, full system recovery but don’t require near-instant failover.
Image-based backups capture everything—operating system, applications, settings, and data—enabling quick restoration after crashes, corruption, or ransomware. When full recovery within
8 to 48 hours is acceptable, this solution delivers speed, flexibility, and peace of mind.
Advanced
(Hybrid Image-Based Backup)
Hybrid Backup — Combines both local and cloud-based image backups.
Low RTOs (Recovery Time Objectives) —Physical or virtual servers can be restored and running within minutes of an outage.
This tier is for companies that have done the math—and know what downtime costs per minute. Advanced Backup from USTSG is designed to
shrink recovery time from hours to minutes, allowing critical systems to be virtualized and restored with speed and precision.
When uptime is non-negotiable, this is the strategy that delivers.
Cybersecurity
Threats evolve — so do we. USTSG deploys a multi-layered stack tailored to your environment.
Antivirus & anti-malware
Application whitelisting (Zero Trust)
VPN (Virtual Private Network)
DNS Web Filtering
Secure Remote Access (Work from Home)
SaaS Security Alerting
Ransomware Protection
Email Security Solutions
Hardware as a Service (HaaS)
Get the gear you need without the capital expense. We provide, manage, and refresh critical hardware on a monthly subscription.
Options:
Desktops as a Service
Network as a Service (routers, switches, access points)
Phones as a Service (VoIP unified communications)
We handle updates, maintenance, and replacements so your team stays productive.
Disaster Recovery
A disaster can be anything that puts an organization’s operations at risk, from a cyberattack to equipment failures to natural disasters. The goal with disaster recovery is for a business to continue operating as close to normal as possible. The disaster recovery process includes planning and testing, and may involve a separate physical site for restoring operations.
Off Site Backup
Hybrid Disaster Recovery
Backups store data; disaster recovery restores your business. With USTSG, you have practiced playbooks, defined targets, and a team that can execute under pressure.
Cloud Services
Scalable, secure, and right-sized. Whether you’re migrating a workload or building a virtual desktop environment, we make the cloud seamless.
Virtual Desktop Infrastructure (VDI)
Cloud workload design and migration
Microsoft 365 Services
Make the most of your 365 investment. We handle secure setup, licensing, governance, productivity tuning, and user enablement so teams can do their best work.
Office 365 Migration
Microsoft 365 Support & Advanced Solutions
Other Services
SIP Trunks: Flexible, cost-effective telephony.
Networking: Design, deployment, optimization, and monitoring.
Technology Consulting: Roadmaps, budgets, and vendor alignment that serve business goals.
